FAQs

No, we do not ship outside India. Our services are exclusively available within India.

We offer free shipping on all orders within India.

No, the price you see on our website is inclusive of all applicable duties, taxes, and charges. There are no hidden fees.

Yes, you can exchange an item within 14 days of purchase. Please contact our Customer Service team for assistance with your exchange.

Yes, you can return your order within 14 days of delivery. To initiate a return, please contact our Customer Service team at online@loradiamonds.com or call us at +91 85899 11110.

Unfortunately, once an order has been shipped, we cannot cancel it. If you have any concerns, please contact our Customer Service team for assistance.

Yes, you can change your delivery address if the order has not yet been shipped. Please contact our Customer Service team at online@loradiamonds.com or call us at +91 85899 11110 to update your address.

Absolutely. All our jewellery is crafted from 100% real gold and diamonds. We use 18K and 22K gold, and our diamonds are certified by reputable gemological institutes. Each piece is hallmarked to assure you of its authenticity.

We offer a 14-day return policy. You can request a return within 154days of delivery, and we will arrange a pickup from your location. You will receive a full refund to your bank account, or you can use the amount for future purchases at Lora Diamonds.

We partner with trusted logistics providers to ensure your jewellery reaches you safely. Our products are shipped in tamper-proof packaging and are fully insured until they are delivered to you.

At Lora Diamonds, we believe that your jewellery should be as fashionable as your wardrobe. Our pieces are inspired by the latest trends from global fashion runways, designed to keep you stylish and on-trend.

We accept multiple modes of payment, including credit/debit cards, net banking, and mobile wallets.

No, there are no additional or hidden costs. The price you see on our website includes all applicable taxes and charges.

Our standard delivery timeframe is 5-7 business days of placing the order.

Yes, we ship to over 25,000 pin codes across India, including major cities and remote areas. For more information, please contact our Customer Service team.

Yes, we offer exchanges within 14 days of purchase. Additionally, we offer a Lifetime Exchange Policy. You can return the product along with the original certificate for a buy-back or exchange, subject to certain conditions and processing fees. For diamond and gemstone jewellery, we offer 100% of the gold value and 90% of the diamond/gemstone value at the current market rate.

Currently, we do not have an offline store. However, you can explore our complete collection and make purchases through our website.